1. Overview
This policy applies to eligible ExamTier test-series and learning-package purchases. Every request is reviewed using the payment record, package usage, applicable promotional terms and the reason provided.
2. Refund eligibility
A refund may be considered when a payment succeeds but access is not activated, a duplicate payment is confirmed, or another verified service issue prevents use of the purchased package.
Requests may be limited when substantial package content has already been accessed, tests have been attempted, or an offer was clearly marked non-refundable at purchase.
3. How to request a refund
Open Contact Support and provide the details below so the team can locate the correct transaction.
- Registered student email address or mobile number.
- Test-series or package name.
- Razorpay payment ID or transaction reference.
- A short explanation of the issue.
Never share your password, OTP, full card number, CVV, UPI PIN or banking password.
4. Review and processing
ExamTier will verify the payment and package activity before approving or declining a request. After approval, the refund is initiated through the original payment method. The final credit time depends on the bank, card network or UPI provider.
5. Access after a refund
Access to the refunded package may end when a full refund is completed. For an approved partial refund, access and validity are handled according to the resolution communicated by the support team.
6. Need assistance?
Contact ExamTier Support with your transaction reference. Our team will help you understand the status and next step.